If you're on a private network, you should be able to configure this yourself. Unlike the citation plug-in, Mendeley Cite runs independently of the reference manager. Check with your administrator about your proxy settings, it may be that your problems are caused by security software on your network that is blocking Mendeley Desktop. Mendeley Cite is an add-in application for Microsoft® Word that supports citing references in your papers while you write, much like the citation plug-in that came with Mendeley Desktop.

Once proxy setting are acquired, you can either set this up (or disable it if not needed) within Mendeley Desktop by going to Tools > Options > Connection. These settings vary from location to location and you'll need to consult whomever maintains your network for this information.

Support from Mendeley is most direct via the twitter feed: mendeleysupport. You may require proxy settings for Mendeley Desktop to connect. Mendeley Desktop, Mendeleys previous desktop application, is no. If you have admin rights try either disabling the firewall/anti-virus temporarily, or add an exception that explicitly allows Mendeley Desktop connectivity. This may be due to firewalls, or anti-virus software on your computer, or further down in your network setup (especially if you're on a public computer/network). We are continuously developing this brand-new Mendeley Cite tool, with new features and functionality being added regularly.

Local settings are blocking Mendeley Desktop from connecting out. To use Mendeley Cite you'll need a free Mendeley account, available from You can also set up an account through the add-in.

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Check that you can access within your web browser to verify if this is the case. Mendeley Desktop v1.19.8 Mendeley Desktop v1.19.6 Mendeley Desktop v1.19.5 Mendeley Desktop v1.19.4 Mendeley Desktop v1.19.3 Mendeley Desktop v1.19.2. A temporary issue either on our servers, or with your ISP routing to our servers, is preventing a connection.The Mendeley Support site is a great place to look more information on all aspects of the program.When you encounter this error message, it's usually indicative of one of two problems that are preventing Mendeley Desktop from contacting the Mendeley Web servers. Shared Web Space to create private groups with a maximum of 25 people per group.Personal Web Space with 2GB of storage space (about 2,000 to 8,300 PDFs depending on the size of the PDF).Install the Web Importer to save citations from databases and websites..The Word Plugin is compatible with Windows Word 2007, 2010, 2013 Mac Word 2011, 2016 and LibreOffice. From the 'References' tab in Mendeley Cite select the reference (s) you wish to insert, and select ‘Insert citation’. By continuing you agree to the Cookie Settings.

Position your cursor where you want to insert a citation in your document. Weve spend a lot of time catching up with the latest technologies to make Mendeley Desktop future proof Bug Fixes. If you are using an earlier version of Word, you can use the existing Mendeley Citation Plugin for Word available with Mendeley Desktop. Once installed, Mendeley Cite can be accessed via the 'References' tab on the Ribbon in Word.Install the brand-new citation tool, Mendeley Cite compatible with Microsoft Office 365, Microsoft Word versions 2016 and above and with the Microsoft Word app for iPad ®.Get started by creating your Mendeley account on the web, download the desktop application (Microsoft Windows, Mac, Linux) on any number of computers, and access Mendeley Manager web. Sync your Mendeley library between all your workspaces.Mendeley is a web and desktop based application designed to help you gather, organize and cite all your references.

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